John is simply the best. I found him in New York Magazine's best of issue. We called him on a Saturday and he came straight to our home after he finished a job. He spent an hour (at no charge) looking around our house, confirming that we still had a problem--even after three treatments from a less-than-great pest control company. He costs a bit more than the 20-minute spray guys but he's worth every penny. During the first treatment he literally spent 8 hours going over every inch of our home. He answered every phone call and email. He truly cares and is an expert in getting rid of these insidious little creatures.