John is AWESOME!!!! He made an appointment (not a "window"), and arrived early. For the first time I felt like I was dealing with someone who would solve my problem, as opposed to the extermination equivalent of a used car salesman. He handled my situation professionally, answered all of my questions, and was more knowledgeable than any of the (many) others that I've spoken to. He will only treat when necessary. It's clear that he cares, is excellent at his job, and wants to help you get rid of unwanted pests, as opposed to just taking your money. Thank you, thank you, thank you!!!!!