My roommates and I have been working with John for the past month or so, and we have had the best experience possible (we were dealing with bed bugs, so how good can the experience really be) during the whole process. I wanted to write a review for him as soon as I had my first conversation with him, but I decided I should wait until the process had gone full cycle.
Our bed bug fiasco began when one of the roommates discovered new bug bites after waking up each morning for a few days in a row. We did the research and we definitely believed that they were bed bug bites. We contacted a local exterminator in Chinatown and scheduled an inspection. They came with their dog who "pointed" at specific locations in each bedroom -- including my room and our other roommie's, though neither of us had seen/felt any evidence. The handler did not thoroughly inspect the area where the dog pointed, but simply took that as proof.
This being said -- pest management professionals will tell you that if you are being bitten/have seen a live bug, you need to have a treatment. But, with the dog pointing in each bedroom, i believe we received a false positive and caused it to seem like a much bigger problem than it probably was.
After a few back a forth conversations with our landlord, and initially trying to schedule a treatment with this original exterminator, we got our way and were able to book with John. The other company sent us a contract that we must sign in order to schedule the treatment. This contract's FIRST point pretty much said, "If you can, you may as well just get rid of all of your furniture". They also were requesting that any rugs be professionally cleaned and stored until after the treatments were over, as well as wrapping any sofas in plastic wrap for at least 45 days. By the time we finished reading the contract, we knew we would not be able to afford all of the things they wanted us to do. And honestly it just seemed as though they wanted to have this long list, which they know no one can really do, so that when their treatment is ineffective, they can say it's your fault.
Anyway, we called John and he came with Bobby to do a prelim inspection and quote for treatment. We were able to schedule the first treatment for the following week. John and Bobby showed up early and were ready to follow through with their "Urban Hunting" as they call it. We were instructed to call back in 10 days to schedule the second treatment, which they came for this past week. We have been seemingly bug free with no symptoms or evidence since the first treatment, and are confident that John has solved our problem.
John is the only Urban Hunter you will need! Not only does he qualm any fears but also he has a sense of humor and will make you feel totally comfortable and taken care of. Read his article in NY Magazine if you have any hesitation after reading all of our reviews here.
Also, a shout out to his wife Sue who works in their office. She's wonderful too!!! She adds to their motto "80% customer service, 20% bugs" :)
Thank you John, Bobby, and Sue for being great at what you do!