I went to Boot A Pest because I wanted the best in the business. It was definitely the right move.
First, I will admit, I suffer from bedbug paranoia. So when my wife woke up with clusters of bites one morning (the second straight day she noticed bites), I started to panic. I wanted to know whether we had a bedbug problem or not, and I wanted to be confident in the assessment I got. I did my research, and all signs pointed to Boot A Pest (repeatedly NY Magazine's #1 bedbug hunter, tons of people raving about them online, etc.)
John got back to me right away and set up an appointment for the next day. He and his associate were right on time, and they searched diligently, explaining every step. No, we did not have bedbugs. But John didn't just deliver the good news, get paid, and leave; he explained his methods, the grounds for his conclusion, and the reasons we could have confidence in his findings.
That weekend, my wife and I took a trip out of town. We left on the Climb Up Interceptors that I bought the night before John's visit and installed on the bed. When I got back, I saw the last thing I wanted to see -- a dead bug in one of the interceptors. I was sure it was a bedbug. It was a nightmare. John must have been wrong, I thought, we do have bedbugs he just couldn't find them.
I called John (on a Sunday) and left a frantic message. Please call ASAP. John got back to me right away, and asked me to send him a picture
fine, I thought, I'll show him the undeniable evidence and maybe he'll come over sooner.
I took a picture and John got back to me right away -- not a bedbug. A stinkbug or similar garden pest. I was incredulous. Maybe he just doesn't want to be bothered on a weekend, I thought.
I did a Google image search, and I had to admit the bug I found looked at least as much like that as it did a bedbug. Then it occurred to me that this bug was considerably larger than the size of an adult bedbug. And wait a minute it appears to have wings. And the head looks different. Could John be right? I told John I was going to send the dead bug to a lab for confirmation. OK, John said, but "I'm 100% sure." I finally started to calm down and I realized John was right. Later that night, I saw a live version of this insect crawling on the screen outside the door from my bedroom to the porch. It was the same bug, and very obviously not a bedbug.
Well, for good measure, I went to a lab for confirmation. John was right on the money.
The bottom line: if you want the best, Boot A Pest is definitely the way to go. If anyone I know ever had a bedbug scare or an actual bedbug problem, I would send them to Boot A Pest in a heartbeat.